Yes, shipping is free and there are no additional fees .
Our delivery times are typically 6 to 9 business days . Processing time is 1-2 business days. Since we work directly with international manufacturers, some shipments are made from abroad (e.g., China). We will notify you by email as soon as your order has been shipped.
With us you can pay conveniently and securely with:
Paypal, Klarna, Stripe, Visa, Mastercard, Google Pay
All payments are encrypted and secure.
Once your order has been shipped, you will receive a shipping confirmation email. This email will also include a tracking number, if available, so you can check the current status of your delivery.
You have a 14-day right of withdrawal after receiving the goods. If you wish to exercise your right of withdrawal, please send us an email. The return will be made to our warehouse.
We're sorry! Please contact us within 7 days of receiving the item at primo_odysee@web.de with photos of the damage and your order number. We'll work with you to resolve the issue (replacement or refund) as quickly as possible.
Cancellation is possible as long as your order has not yet been processed or shipped. Please contact us as soon as possible at primo_odysee@web.de .
If the goods have already been shipped, the conditions for return and cancellation apply.
